Terms of use

Last updated: December 2025

These Terms of Use ("Terms") govern your access to and use of the Pacer websites, platforms, mobile applications, and related services (together, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Services.

1. About Pacer

Pacer Event Solutions Ltd. ("Pacer", "we", "us", or "our") is a company registered in the United Kingdom.

Pacer provides a modular software platform for mass-participation sporting events, including event registration, participant tracking, results publishing, and related tools.

2. Who may use the Services

You may use the Services if:

  • You are at least 18 years old, or have permission from a parent or legal guardian

  • You have authority to act on behalf of an organisation where applicable

  • You comply with these Terms and all applicable laws

Event organisers are responsible for ensuring their participants, volunteers, and spectators comply with applicable terms and event rules.

3. Accounts and access

Some parts of the Services require an account.

You agree to:

  • Provide accurate and complete information

  • Keep login credentials confidential

  • Notify us promptly of unauthorised access

You are responsible for all activity that occurs under your account.

We may suspend or terminate accounts that breach these Terms.

4. Role of Pacer

Depending on the context, Pacer may act as:

  • A service provider to event organisers

  • A data processor processing personal data on behalf of organisers

Pacer does not organise events, set race rules, or determine participant eligibility, unless explicitly stated.

5. Use of the Services

You agree not to:

  • Misuse the Services or interfere with their operation

  • Access systems or data without authorisation

  • Upload malicious code or harmful content

  • Infringe intellectual property rights

  • Use the Services for unlawful or fraudulent purposes

We reserve the right to monitor usage to ensure compliance.

6. Event content and accuracy

Event-related information (including results, timings, tracking data, and participant details) is provided by event organisers and timing partners.

While we aim to provide accurate and reliable Services:

  • Live data may be delayed, incomplete, or provisional

  • Results may change following verification

Pacer is not responsible for errors originating from third-party systems or data sources.

7. Payments and fees

Some Services are paid.

Where applicable:

  • Fees are agreed with organisers or partners

  • Payments are processed via third-party providers

  • Prices exclude VAT unless stated otherwise

Failure to pay may result in suspension of Services.

8. Intellectual property

All intellectual property rights in the Services, including software, designs, trademarks, and content (excluding event data owned by organisers), are owned by or licensed to Pacer.

You may not copy, modify, distribute, or reverse engineer any part of the Services without written permission.

9. User-generated content

You retain ownership of content you upload.

By uploading content, you grant Pacer a non-exclusive, worldwide licence to use, host, and display such content solely for the purpose of providing the Services.

You warrant that you have the right to upload the content and that it does not infringe third-party rights.

10. Availability and changes

We aim to provide reliable Services but do not guarantee uninterrupted availability.

We may:

  • Modify or discontinue features

  • Update the Services

  • Perform maintenance

We are not liable for downtime or loss caused by maintenance or changes.

11. Termination

We may suspend or terminate access:

  • For breach of these Terms

  • For non-payment

  • Where required by law

Upon termination, your right to use the Services will cease immediately.

12. Disclaimers

The Services are provided "as is" and "as available".

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.

13. Limitation of liability

To the fullest extent permitted by law:

  • Pacer is not liable for indirect, incidental, or consequential losses

  • Pacer’s total liability arising from the Services shall not exceed the fees paid to Pacer in the 12 months preceding the claim

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.

14. Indemnity

You agree to indemnify and hold harmless Pacer from claims arising out of:

  • Your misuse of the Services

  • Breach of these Terms

  • Violation of applicable laws or third-party rights

15. Governing law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to these Terms

We may update these Terms from time to time.

Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

17. Contact

For questions about these Terms, contact:

Pacer Event Solutions Ltd.
Email: legal@pacerhq.co.uk